Contact Us

Thank you for choosing Comfort Eland Hotel as your preferred accommodation. Below, you will find a brief description of our terms and conditions, which ensure a smooth and enjoyable experience for all our guests:

Reservation and Check-in: To secure your reservation, we require a valid credit card and contact information. Check-in time is anytime from 5:00 AM local time, and guests must provide a valid ID or passport upon arrival.

Payment: We accept major credit cards, cash, and bank transfers. Payment is required at the time of check-in, and any additional charges incurred during your stay must be settled upon check-out.

Cancellation and Modification: Should your plans change, please inform us at least 24 hours before your scheduled arrival to avoid any cancellation fees. Certain room rates or packages may have specific cancellation policies, so please check the details at the time of booking.

Occupancy: The maximum number of guests per room is specified in the room description. Additional charges may apply for extra guests. Children under a certain age may stay free of charge in existing bedding when accompanied by paying adults.

Smoking Policy: Comfort Eland Hotel is a smoke-free establishment. Smoking is strictly prohibited in all indoor areas, including guest rooms and public spaces. Guests found violating this policy may incur additional cleaning fees.

Damage and Liability: Guests are responsible for any damage caused to hotel property during their stay. We reserve the right to charge the credit card provided at check-in for any repairs or replacements necessary.

Safety and Security: While we take every precaution to ensure a safe environment, guests are advised to secure their valuables in the provided safety deposit boxes. The hotel cannot be held responsible for any loss or damage to personal belongings.

Pets: Unfortunately, we do not allow pets on our premises, with the exception of registered service animals as required by law.

Facilities and Amenities: Guests are welcome to enjoy the facilities and amenities provided by Comfort Eland Hotel during their stay. However, certain facilities may have specific usage guidelines and operating hours, which will be communicated upon check-in.

We kindly request that you review the detailed terms and conditions provided during the booking process, as they may contain additional information specific to your reservation. If you have any further questions or require clarification, please do not hesitate to contact our front desk staff, who will be happy to assist you.

We look forward to ensuring your stay at Comfort Eland Hotel is a comfortable and memorable one.